FREE SHIPPING 2,500.00 PHP & AUTOMATIC 20% DISCOUNT ON ORDERS ABOVE 5000.00 (SALE NOT VALID)

FAQ


FAQS

QUESTIONS?

Contact us at urbanemnl@gmail.com and make sure to include your full name and order number, if applicable, so we can expedite your inquiry.

CUSTOMER SERVICE HOURS:

7 days a week

IS IT SAFE TO SHOP ON WWW.PRIVEREVAUX.PH? 

Absolutely! All of your payment information is kept safe and secure and you can check out with either PayPal or choose bank deposit or Cash on delivery. 

WHERE’S MY ORDER?

If your order seems to be taking longer than anticipated, please contact xpost.ph to get in touch with their customer care team, call us at (+63) 2 877 8234 from Mondays to Saturdays 9AM to 6PM.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We offer fast shipping options to get your sunnies to you.

which takes 2-4 days depending if your provincial or within the metro

CAN I TRACK MY ORDER?

Yes, following an order confirmation, you should receive a second email with your tracking number for www.xpost.ph once your order has been shipped. If you do not receive a shipping confirmation email, please contact urbanemnl@gmail.com 

WHAT IS YOUR RETURN POLICY?

Change of heart? We’ll happily return (refund) your full-priced sunnies, within 7 days of delivery, if they have not been worn. Must be in resalable condition with original case and tags. Sunnies received after 7 days or not received in original condition will be issued a Merchandise Credit available to be used online. 

A credit will be issued to the original form of payment. You will receive confirmation by email when your return is completed. Shipping and other charges are non-refundable.

For manufacturing defects, exchanges are available within 1 week of purchase.
Contact us at urbanemnl@gmail.com for more information and make sure to include your full name and order number.

If your Prive Revaux Eyewear weren’t purchased on www.priverevaux.ph please refer to the retailer’s returns and exchange policy where you purchased your Prive Revaux Eyewear from.

WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?

As soon as your order is placed, you should receive an email confirmation. If you checked out with PayPal, be sure to check the email account associated with your account. For further questions, please contact urbanemnl@gmail.com

CAN I CHANGE OR CANCEL MY ORDER?

Please email urbanemnl@gmail.com for all change or cancellation inquiries. Make sure to include your full name and order number.

WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER? 

Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact customercare@quayaustralia.co.uk

DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?

You can find us at these locations https://www.priverevaux.ph/pages/locations